As rush hour crowds hurried to catch the trains at the Ogilvie Transportation Center concourse on late Thursday afternoon, two long lines slowly extended in the opposite direction.

The situation wasn’t quite as bad at the other three downtown terminals – Chicago Union Station, LaSalle Station and Millennium Station – but it was still not the most auspicious way to kick off the first day of Metra’s new fare system. As the new fares kicked in, the commuter railroad shut down all of the remaining ticket windows, so that the passengers trying to buy physical tickets now have to use ticket machines.

The new fare structure replaced 10 letter fare zones with four numbered ones. In a major change, your trip doesn’t involve one of the downtown terminals, the fares don’t go up based on distance. Metra also got rid of 10-ride tickets and all system-wide passes except weekend passes.