Frequently Asked Questions

What is venPay?

venPay is a mobile app that lets you find, reserve, and pay for parking spots in real time—right from your smartphone.

How do I create an account?

Download venPay from the App Store or Google Play, then sign up using your email, phone number, or social login.

Is the app free to use?

Yes! venPay is free to download and use. You only pay for the parking or services you choose.

How do I find a parking spot?

Open the app, enter your destination, and view nearby available parking spots on the interactive map.

Can I reserve a spot in advance?

Yes. You can reserve parking in advance at participating locations through the app.

How do I start a parking session?

Once you park, select your spot in the app, choose your duration, and tap “Start Parking.”

Can I extend my parking time?

Absolutely! Extend your session anytime from the app before it expires—no need to return to your car.

What payment methods are accepted?

venPay supports all major credit/debit cards, Apple Pay, Google Pay, and other digital wallets.

Are there any additional fees?

Some locations may charge a small service fee. All fees are clearly displayed before you confirm your payment.

Can I get a receipt?

Yes. Receipts are automatically emailed to you and can also be found in your app history under “My Parking.”

How can I update my account information?

Go to “Settings” in the app to update your email, password, payment method, or vehicle details.

What if I get a parking ticket while using the app?

If you believe the ticket was issued in error, contact us through the app. Our support team will assist you.

How do I contact customer support?

Visit the “Help & Support” section in the app or email us at support@venpay.com. We’re available 24/7.
Other Questions

Does venPay work in my city?

venPay is available in many cities across the U.S. and growing fast. Open the app to check availability in your area.

Can I add multiple vehicles to my account?

Yes! You can manage multiple vehicles and select which one you’re using each time you park.

Is my personal information secure?

Yes. venPay uses industry-standard encryption and security practices—and we never share your personal information with third parties.